Description |
JPMorgan Chase is a leading global financial services firm with assets of $2.1 trillion and operations in more than 50 countries. The firm is a leader in investment banking, financial services for consumers and businesses, financial transaction processing, asset and wealth management, and private equity. Under the JPMorgan, Chase and Bank One brands, the firm serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients.
If you're interested in working in an environment where leadership, excellence, integrity and diversity are among our core principles, then explore the opportunities at JPMorgan Chase. Further information about careers at JPMorgan Chase can be found on our website: www.jpmorganchase.com.
The Chase Card Services Telephony department is expanding their operations to support two other
lines of business! The Genesys Developer will take part in building this new team, enhance the existing
support of Priority 1 issues, work with the industries best Genesys/CTI, VRU and Java technicians, and act as "trainer of trainers".
The Genesys Developer will also serve as the expert in the CTI (Genesys) Call routing systems.
- Undertake complex Genesys projects requiring additional specialized technical knowledge.
- Make well thought-out decisions on complex or ambiguous Genesys architecture issues.
- Coordinate with users to determine Genesys requirements.
- Ensure that Genesys system improvements are successfully implemented and monitored to increase
efficiency.
- Establish and communicate common goals and direction for the Genesys team.
- Act as a Genesys resource for direction, training, and guidance for less experienced staff.
- Monitor Genesys projects schedules and costs..
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Requirements |
. Expert knowledge and experience (4+ years) designing, coding and implementing call routing
strategies using Genesys Framework 7.x.
. Project management experience implementing new telephone systems.
. Knowledge of telecommunications network infrastructure including trunking, T1 & ISDN PRI,
VoIP and other advance network services.
. Working knowledge of ACD (Avaya) programming, ACD report development and ACD
configuration.
. Knowledge and experience managing, ordering and implementing Toll Free service with advance
features such as Verizon NGSN.
. Knowledge and experience with integration of IVR and WEB technologies with Contact Center
Technologies, such as Intervoice IVRs, Nice call recording, Aspect Dialers.
. Experience with Desktop CTI Software Solutions including application design, configuration and
data modeling, with KVP and Genesys API focus.
JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/D/V
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